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Our customers are vital to us. We rely on them for feed back and inspiration, and our communication with them helps us to shape our new products. So, obv iously we want you to keep on coming back to us, and we hope that what you see on this site will already have persuaded you to do so.

But not everything always goes to plan and this section steers you through the processes involved when things go wrong with your order. This is where you’ll also find all the legal information about your rights as a customer and about the use of this web site.